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Just in Time to Address Pandemic with Comprehensive Virtual Telehealth Services 

April 2, 2020


BETHESDA, MD--Capitol Partners, a middle market focused private equity firm, has announced that portfolio company NavCare, the industry leader in the delivery of comprehensive chronic care management services based in Augusta, Georgia, has expanded its technology platform with Telehealth services to address the increasing need of Medicare patients and populations with chronic, complex medical conditions.

The launch of the additional technology features comes at an opportune moment as the country reels from the impact of the COVID-19. The expanded remote patient monitoring platform, NavCare Connect, includes a 2-way hub and tablet that enables providers to conduct virtual telehealth visits and proactively monitor the symptoms of COVID-19 as well as other underlying conditions. The virtual telehealth technology transmits data daily and keeps patients engaged and safe at home with condition-specific education, medication and appointment reminders, and secure messaging for families and caregivers. Along with Telehealth, the platform now includes a suite of FDA, HIPAA-compliant Bluetooth devices: blood pressure monitor, glucometer, pulse oximeter, spirometer, scale, fall detection devices, and medical alert buttons. These devices do not require Internet or landline connectivity, making them ideal for patients in rural areas.

“Beyond technology, NavCare offers turnkey, Telehealth support, transitional care management, and chronic care management offering 24/7/365 vitals monitoring directly through the NavCare Care Center. Located in the company’s headquarters in Augusta, Georgia, the Care Center is staffed with trained clinicians including certified Medical Assistants, LPNs or RNs, all NavCare employees.

“We know that technology is only valuable if it connects people at risk with their care team from the safety and comfort of their home. That’s never been more needed than it is today. The Care Center offers ACO’s, health systems, and independent practices turnkey remote patient management teams to care for patients outside of the physician’s office,” said Rick Griffin, chief executive officer, NavCare. “Telehealth generates revenue for providers through expanded CMS codes, but more importantly, it keeps patients out of the Emergency Department, which is even more critical during this pandemic, and improves the quality of life for high-risk populations.”

The equipment is easy to use and offers always-on, always-connected support allowing for longer-term independent living and relief for family caregivers. The offering also includes a friends and family feature that closes the loop between patients, the medical care team, and loved ones.

“For more than 30 years, through our home health agencies, NavCare has provided care management services to seniors,” said Debora Fisher, chief operating officer for NavCare. “Checking in with patients on a regular basis and connecting those who need it with their physician helps practices to triage care delivery and operate more efficiently. At this challenging time, Telehealth also allows us to care for patients safely while in quarantine.”

NavCare recently rebranded organizing the company’s product offerings under a new brand. A digital demo is available at navcare.com/rpmdemo.

NavCare is the industry leader in the delivery of comprehensive chronic care management services. NavCare offers 30+ years of post-acute experience in senior living, home health, and chronic care management with a track record of reducing readmissions, lowering the cost of care, and navigating patients to a care model that meets them where they are. NavCare makes population health actionable, supporting patients with chronic conditions with the high-touch services necessary to help them remain healthy and independent. A broad range of services, including CCM, RPM, TCM, and in-person care combined with sophisticated telehealth technology, NavCare’s clinician-led Care Center capabilities, and home health specialists scale to ensure that providers meet MACRA and MIPS requirements and provide a higher level of care to patients who need it. Visit navcare.com for more information.

For further information, contact Capitol Partners at 301.364.9020.


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