One in four adults in the United States has multiple chronic conditions such as hypertension, heart disease, diabetes or asthma. Helping patients manage these chronic conditions is imperative in the reduction of hospital readmissions and improving patient outcomes. Augusta University Health is expanding its patient-centered focus by partnering with NavCare, a comprehensive chronic care management program designed to assist patients with chronic conditions and transitional care management services.
AU Health is a pioneer in Patient- and Family-Centered Care, and adding chronic care and transitional care management services is another way to equip patients and families with the tools they need to better understand their chronic condition and work to manage those conditions through an established plan of care. Specifically, NavCare specialists at AU Health will help patients:
• Manage conditions and medications with 24/7 access to experienced registered nurses.
• Identify and arrange needed services in the community, such as transportation, appointments, and home-based services.
• Monitor conditions and coordinate care with all of the patient’s physicians and other specialists, including the lab and pharmacy, to keep them all connected and informed about the patient’s care.
• Follow up after each doctor’s appointment or when results are shared to answer any questions a patient may have..
“We chose NavCare because they are, first and foremost, a health care company with a team of certified clinicians,” said Dr. Janis Coffin, Chief Transformation Officer for AU Health. “They understand our patients’ needs and can work with us to develop a system tailored to meet those unique needs, bringing the highest levels of consistency and quality to patient interactions. In addition, NavCare provides secure software that integrates with the electronic medical record to assure careful, coordination treatment and documentation.”
NavCare provides a clinically certified team, combined with the expert providers at AU Health, to coordinate care. NavCare increases the ability of AU Health to see more patients by facilitating outreach and triage on behalf of those with chronic issues, using effective innovation and advancements that should enhance patient satisfaction, financial outcomes and provider workflow.
Based in Augusta, Georgia, and affiliated with Augusta University, AU Health is Georgia’s only public academic health center, where world-class clinicians are bringing the medicine of tomorrow to patient care today. With physicians consistently ranked among the nation’s best, AU Health provides the most comprehensive routine to complex care at the region’s only Level 1 Trauma center, Children’s Hospital of Georgia, and more than 80 primary and specialty care clinics across the state. augustahealth.org.
NavCare is in the business of caring for others. As a division of US CareNet, NavCare is a part of a family of companies with more than 30 years of healthcare experience supporting those with chronic illnesses. From its executive leadership team to Care Center team members, NavCare is staffed by certified clinicians who are dedicated to engaging providers and their patients for better financial and health outcomes. NavCare and US CareNet are based in Augusta, Georgia, with operations throughout the United States and with Care Centers in Georgia and Tennessee.
For further information, contact Capitol Partners at 301.364.9020.